If customer has any question, they have to call to the business, but today customer feel more comfortable to connect without calling, like chatting in real-time and get required details. Be it some question, feedback or for that matter anything business can help them with.
With App created using 123 Apps Studio, business can include “Chat” feature and start connecting with their customer directly at their fingertips. Customer will have better way to connect with business and chat with them in realtime. It’s like Facebook messenger but designed for small business. In short replacement for customer phone calls.
Here are some benefits of Chat feature for small business and their customers:
- Connect with customer through today’s most preferred channel – Real time messaging
- Chat keeps track of previous conversations and helps to remind if anything required
- Replace phone calls with chat and avoids spending time on phone during busy schedule