Chat Feature for small businesses

LivechatIf customer has any question, they have to call to the business, but today customer feel more comfortable to connect without calling, like chatting in real-time and get required details. Be it some question, feedback or for that matter anything business can help them with.

With App created using 123 Apps Studio, business can include “Chat” feature and start connecting with their customer directly at their fingertips. Customer will have better way to connect with business and chat with them in realtime. It’s like Facebook messenger but designed for small business. In short replacement for customer phone calls.

Here are some benefits of Chat feature for small business and their customers:

  • Connect with customer through today’s most preferred channel – Real time messaging
  • Chat keeps track of previous conversations and helps to remind if anything required
  • Replace phone calls with chat and avoids spending time on phone during busy schedule
Customer Connects with Business
Customer Connects with Business
Business Get the list of users contacting them
Business Get the list of users contacting them
Business respond to the messages in real time
Business respond to the messages in real-time
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App for Small business – Benefits

Average consumer are spending more time on the mobile than web, that means it’s time for businesses also to look beyond the just website. When we talk about moving from web to mobile, it’s just not replicating the website in the form of app. With App there are great features businesses have access compared to website. Here are some benefits.

The young girl buys bread in shop
Small Business – The young girl buys bread in shop

24 X 7 Consumer access to your App: As everyone carries their mobile with them, they have access to your app all the time. They can access your app anytime and would be able to request for service or book appointment at their convenience.

Push Notification: This is major. You would be able send customized notification to your customers for any offers, updates. For consumer they would know about the special events or offers and take advantage of it. It’s win-win for both.

User friendly: Now almost everyone is used to (or for that matter prefer) abstract, to the point information on small screen instead of long stories on website. Having interactive, simple, easy to access User interface is key and beneficial for app.

Special offers: With Push notification you would be able to send offers and also have them available on your app for certain time period as required.

Having fun: As your customers are able to interact directly with your business it’s good for everyone to build relationship and provide better service. You can have contest or polls through your app.

Basically having app for small business and taking advantages of its benefit adds value to your business from branding as well as revenue perspective.